| 1: |
Does
the equipment have a warranty? |
| |
Yes. Abacus offers a 10-day parts & labor
warranty. Shipping costs to Abacus are the customer's
responsibility. All sales are final.
|
| 2: |
Is
shipping included in the purchase price? |
| |
No, shipping is not included. Shipping is calculated
based on where you are located. Everything is typically
shipped UPS ground, unless otherwise specified.
|
| 3: |
How
long will it take to get the equipment?? |
| |
The equipment is usually shipped within 48 hours after you
place your order. Faster shipping times are available
for rush orders. Our standard shipping method is UPS
ground. Overnight shipping is available at extra cost.
Delivery time is dependent on where the equipment is being shipped.
Your sales representative can give you approximate shipping
times and exact costs.
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| 4: |
Can
I pick up the equipment? |
| |
Pick up is available at our Boston, MA, Bensalem,
PA, Washington DC, Las Vegas, NV or Orlando, FL offices (you will need to set it up with the sales rep).
However, we are not set up like a showroom, so what you are actually ordering may be in a different location.
You must make an appointment to pick up equipment. If
you pick up the equipment you save yourself shipping
charges.
|
| 5: |
What
is included in the desktop computer pricing? |
| |
The price quoted for desktop computers includes keyboard,
mouse, and power cord. Monitors are sold separately.
|
| 6: |
What
software programs come with your desktops/laptops? |
| |
Please ask your sales rep.
By law, we cannot install any other software programs
on our used computers. For example, Microsoft Office,
Word, Excel, or any other software program cannot be
installed by us, due to copyright laws.
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| 7: |
What
are my payment options?? |
| |
All major credit cards are accepted including: MasterCard, Visa, Discover, and American Express.
All orders must be paid in full before they leave any of our warehouses.
|
| 8: |
Do
you give quantity discounts? |
| |
Yes. The percentage depends on the type of equipment
and the quantity purchased. Ask your sales representative
for details.
|
| 9: |
Are
your prices negotiable? |
| |
Yes. If you find a lower price, call us or fax us the
quote, and we will try to beat it by up to 10%.
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| 10: |
Do
you sell parts? |
| |
No, we do not. We only sell "whole" systems.
|
| 11: |
Do
you buy used equipment or accept trade-ins? |
| |
No, we do not.
|
| 12: |
Don't
see the answer to your question? |
| |
Call us at 800.845.4098, or email
us your question.
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